Check out these articles for more information on how to start a conversation:
Find your Conversations
Acelab makes it easy to organize and track ongoing conversations with Product Reps or Acelab's team of experts.
Project conversations
Conversations are stored within the project they were started in.
Open the project by clicking Projects in the sidebar and selecting the project
Click Conversations in the project's sub-navigation to view conversations associated with that project
All conversations
To see conversations across all your projects, click Conversations in the main sidebar, below the project items.
All conversations
To see all conversations across all projects, click the View All Conversations button from a project conversation page
OR
Click the message icon next to your profile photo on the top right-hand corner
Reply to a Conversation
Click on a conversation to:
See who is included in the conversation
What project details have been shared (if anything is wrong or missing, go to the Project Info page to correct it)
Read any responses you got
Reply and continue the conversation
Mute a Conversation
To Mute/Unmute conversations, locate the conversation on your Conversations page
Click on the bell icon next to the conversation
OR
Click on the conversation to open it
Click the Mute/Unmute button at the bottom of the page
Note: If you Mute a conversation, you will not receive any notifications when you get responses. You will need to get back to the conversation to check whether you received a response.
Add a Project Collaborator to a Conversation
By default, only you (the sender) and the rep (recipient) are included.
To add collaborators:
Click + Add a Person
Select from the available project or firm members
Note: Only project or firm library collaborators can be added to the conversation. If all collaborators have been added to the conversation, the option to add a person will not be displayed.
Remove a Collaborator from a Conversation
Open the conversation
Click the three-dot menu next to the collaborator’s name
Select Remove and they will be removed from the conversation
Leave a Conversation
Open the conversation
Click the Leave Conversation button next to the Mute option
Confirm your action
